How do I place an order?

Simply browse our collections, select your desired items, choose the correct size, and add them to your cart. Proceed to checkout and complete your purchase by entering your shipping and payment details.

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience in the future.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

How do I choose the correct size?

Each product page includes a size guide to help you select the best fit. We recommend reviewing the measurements carefully before placing your order.

Are the product colors accurate?

We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting, photography, or screen settings.

Will the item I receive look exactly like the pictures?

Yes, all our products are photographed professionally. Minor variations in embroidery, prints, or fabric texture may occur due to handcrafted or design processes.

Are prices listed inclusive of taxes?

Prices displayed on the Website are inclusive of applicable taxes, duties, or customs charges unless stated otherwise. Any additional charges are the customer’s responsibility.

Do you restock sold-out items?

Some designs are limited edition and may not be restocked. You may contact us or follow our social media channels for restock announcements.

What payment methods do you accept?

We accept secure online payments through COD only as of now / Bank Transfer/ HBL-supported gateways, including credit/debit cards and other available payment options displayed at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. KKouture does not store your card or payment details.

Do you offer nationwide and international shipping?

Yes, we offer delivery within Pakistan and selected international destinations, including the USA, UK, UAE, and KSA.

How long does delivery take?

Delivery timelines vary based on your
location:

• Pakistan: Typically 3–7 working days
• International: Typically 7–14 working days

Please note that delivery times may vary during sales or peak seasons.

Will I receive tracking information?

Yes. Once your order is shipped, you will receive tracking details via email or SMS (where applicable).

What is your return policy?

Returns or exchanges are accepted only if the item received is defective, damaged, or incorrect. Requests must be reported within 24 hours of delivery.

Are sale items returnable?

Sale or discounted items are generally non-returnable and non-exchangeable, unless received damaged or incorrect.

How long do refunds take?

If approved, refunds are processed through the original payment method and may take 7–14 working days, depending on your bank or payment provider.

How should I care for my KKouture outfits?

Care instructions are mentioned on the product page or label. We generally recommend dry cleaning or gentle hand wash to maintain fabric quality and color.

Do you offer discount codes or promotions?

Yes, promotional offers and discount codes may be available from time to time. Follow us on social media or subscribe to our newsletter for updates.

Can I use multiple discount codes?

Only one discount code can be applied per order unless stated otherwise.

Is my personal information safe?

Yes. We value your privacy and handle your data in accordance with our Privacy Policy, ensuring compliance with applicable data protection laws.

How can I contact KKouture?

You can reach us via:

• Email: kkouturepvt@gmail.com
• Website Contact Form
• Our official social media pages

We aim to respond to all inquiries as promptly as possible.

Can I place bulk or custom orders?

For bulk purchases or special requests, please contact us directly to discuss availability and timelines.

Do you collaborate with influencers or stylists?

Yes. If you are interested in collaborations,
please reach out to us via email with your profile and proposal.

Thank you for shopping with KKouture. We appreciate your trust and support.